When you arrive in the morning at your desk and need to fill out a leave request, check a payslip, or submit a supporting document, the last thing you want is to stumble over a poorly understood form. Mon IntraParis centralizes these procedures for the agents of the City of Paris, but the digital file remains a source of concrete blockages from the very first login.
Mon IntraParis login ID: the first mistake that blocks everything
The majority of calls to technical support concern a data entry problem right at the login screen. The ID follows the format [email protected], without accents, spaces, or hyphens between compound first names. An agent named Jean-François Lévêque will need to type [email protected]. No “é”, no “ê”, no hyphen.
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If you forget this rule, the portal returns a generic error message that does not specify the cause. You start over, make another mistake, and on the third attempt, the account gets locked. The reset procedure goes through the “Forgot Password” link on the mobile portal, but it requires that the backup email address has already been entered in the profile.
Before any attempt, you should check two things: the exact spelling of your ID (ask the HR department if in doubt about the transliteration of your name) and the presence of a valid recovery email address. This practical guide on J’entreprends Au Féminin details the step-by-step procedure for this initial setup.
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Agent file on the City of Paris intranet: what documents to prepare before starting
Filling out your online file cannot be done on the fly. The interface requires information that you may not always have on hand, and an inactive session for too long forces you to start over.
Before opening the portal, physically or digitally gather the following documents:
- A bank standard RIB, with readable IBAN and BIC (blurry photos are systematically rejected by the verification system).
- The latest proof of residence dated within the last three months, whether it is an energy bill, a tax notice, or a rent receipt.
- The seven-digit agent number, found on the payslip or professional card.
- For CASVP agents, the specific CASVP ID which sometimes differs from the standard City of Paris format.
Scan each document as a PDF, not as a JPEG. The portal accepts both formats, but JPEG files exceeding a certain size are truncated upon submission without an alert message. You then end up with an incomplete supporting document in the file, which triggers a request for additional documents several days later.
Online procedures Mon IntraParis: filling out forms without losing your session
The Mon IntraParis interface operates through successive tabs. Each tab corresponds to a section of the file: civil status, assignment, bank details, supporting documents. The trap is that the session expires after a few minutes of inactivity and the form does not automatically save the fields already filled in.
You proceed tab by tab, validating each section before moving on to the next. The “Save” button at the bottom of each tab is not just a draft: it locks the data on the server side. If the session expires after this partial validation, you will find the information upon your next access.
The case of leave and absence requests
Leave requests go through a separate form, accessible from the “My Requests” menu. You select the type of absence, the dates, then validate. The supervisor receives a notification by email and has a timeframe to accept or refuse.
Responses vary on this point: some agents find validation within a few hours, while others wait several days without a response. If the request remains pending beyond a week, you should directly follow up with the supervisor rather than resending the form, as a duplicate creates an inconsistency in the service schedule.
Accessing your dematerialized payslips
Payslips are archived in the “My Documents” section. They appear in PDF format, downloadable one by one. The portal does not offer bulk download, which means you have to retrieve each month separately if you need a history for a housing file or a bank loan.
Remote access and security of the Paris agents portal
The remote access portal allows you to log in from a personal computer or smartphone, outside the internal network of the City of Paris. Remote access remains subject to prior authorization from the IT department. Without this authorization, the portal displays a refusal message without further explanation.
The good usage charter explicitly reminds of the criminal sanctions provided in articles 226-15 and 323-1 to 323-7 of the penal code in case of unauthorized access attempts. Therefore, do not lend your credentials to a colleague, even for a quick consultation. Each login is tracked and associated with a unique agent.
For mobile use, a recent browser is sufficient. The interface adapts to the screen, but some functions (uploading documents, electronic signature) remain more reliable from a computer. Prefer a fixed workstation for engaging operations such as updating bank details or validating a change of assignment.
The technical support dedicated to agents remains reachable for persistent blockages. Before contacting them, note the exact error message displayed on the screen, the time of the attempt, and the browser used: these three pieces of information speed up diagnosis and avoid additional email exchanges.